Politique de remboursement
At CELINE LINGERIE, we want our return and refund conditions to be clear and easy to understand.
This Return & Refund Policy applies to purchases made through celinewear.com.
Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, the product should be:
- unworn and unused;
- unwashed;
- in its original condition;
- returned with original tags where applicable;
- accompanied by proof of purchase or the relevant order number.
The 30-calendar-day return period does not limit any mandatory consumer rights available under applicable French law.
How to Request a Return
Before returning a product, please contact us:
CELINE LINGERIE
155 bis rue du Général de Gaulle
59110 La Madeleine
France
Email: support@celinewear.com
Customer service hours: Monday–Friday, 09:00–16:00 CET/CEST
Response time: Within 48 hours
Please provide your order number and identify the product you wish to return.
We will provide the applicable return instructions.
Return Address
Eligible returns should be sent to:
CELINE LINGERIE
155 bis rue du Général de Gaulle
59110 La Madeleine
France
Please contact us before sending your return.
Return Shipping Costs
For eligible returns, CELINE LINGERIE bears the return shipping cost.
Where applicable, we will provide return instructions or an appropriate prepaid return method.
Customers should follow the return instructions provided by our customer service team.
Restocking Fee
Restocking fee: €0.
CELINE LINGERIE does not charge a restocking fee for eligible returns.
Exchanges
Exchanges are accepted.
To request an exchange, contact us within the applicable 30-calendar-day return period.
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, we may offer an appropriate refund instead.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us at:
Please provide your order number, a description of the issue and, where reasonably necessary, photographs showing the problem.
For confirmed order problems, CELINE LINGERIE will provide an appropriate solution without additional return costs to the customer.
Refunds
Once an eligible return has been received and approved, CELINE LINGERIE will process the refund within 3 business days.
Refunds are issued to the original payment method.
After we process the refund, your bank or payment provider may require additional time for the amount to appear in your account.
Contact
CELINE LINGERIE
155 bis rue du Général de Gaulle
59110 La Madeleine
France
Email: support@celinewear.com
Customer service hours: Monday–Friday, 09:00–16:00 CET/CEST
Response time: Within 48 hours