Politique de confidentialité

CELINE LINGERIE respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, disclosed and retained when you visit or make a purchase through celinewear.com.

Data Controller

The data controller is:

CELINE LINGERIE
155 bis rue du Général de Gaulle
59110 La Madeleine
France

SIREN: 892 762 279
SIRET: 892 762 279 00016
VAT: FR61 892762279

Email: support@celinewear.com
Customer service hours: Monday–Friday, 09:00–16:00 CET/CEST
Response time: Within 48 hours

Information We May Collect

Depending on how you interact with our website, we may process information such as:

your name;
email address;
billing address;
delivery address;
order details;
payment-related information;
customer-service communications;
account information where applicable;
IP address;
browser and device information;
website usage information;
cookie and consent preferences.

How We Use Personal Information

Personal information may be used to:

process orders;
process payments;
arrange delivery;
provide order tracking;
manage returns, exchanges and refunds;
provide customer service;
communicate regarding orders;
prevent fraud and abuse;
maintain website security;
comply with legal, accounting and tax obligations;
improve website functionality;
send marketing communications where permitted and, where required, with your consent.

Legal Bases for Processing

Depending on the processing activity, we may rely on:

performance of a contract;
compliance with legal obligations;
legitimate interests;
your consent.

Where processing is based on consent, you may withdraw your consent.

Payments

Payments may be processed by authorised third-party payment service providers.

Payment providers may process payment information in accordance with their own privacy and security requirements.

CELINE LINGERIE does not necessarily directly store complete payment-card information.

Service Providers

We may share information with service providers where necessary for operating our online store.

These may include providers involved in:

website and e-commerce hosting;
payment processing;
shipping and logistics;
customer support;
fraud prevention;
analytics;
IT and website security.

Only information reasonably necessary for the relevant service should be shared.

International Data Transfers

Some technology providers may process personal information outside France or the European Economic Area.

Where required, appropriate safeguards will be used in accordance with applicable data-protection law.

This section concerns the processing of personal data and does not mean that CELINE LINGERIE delivers products outside its supported delivery area.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting and regulatory obligations.

Different categories of information may be subject to different retention periods.

Your Rights

Subject to applicable data-protection law, you may have rights including:

access to personal information;
correction of inaccurate information;
deletion;
restriction of processing;
objection to certain processing;
data portability;
withdrawal of consent where processing relies on consent.

To exercise an applicable privacy right, contact:

support@celinewear.com

We may request reasonable information necessary to verify your identity.

Cookies

celinewear.com may use cookies and similar technologies.

Please refer to our Cookie Policy for further information.

Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

No electronic transmission or storage method can be guaranteed to be completely secure.